Petal Twist Return & Refund Policy

We want you to feel confident shopping with Petal Twist. We offer 30-day returns with free return shipping on eligible U.S. orders.

Return eligibility

To request a return, contact us within 30 days of delivery. For change-of-mind returns, your curling iron must be unused, in its original condition, and include its original packaging and accessories. You’ll also need your order number or proof of purchase.

Used products are not eligible for change-of-mind returns. This restriction does not apply to faulty, damaged, or incorrect items.

How to start a return

Visit our Contact page and submit a request with your order number and reason for the return. Please include a valid email address so we can respond with instructions.

Once your return is approved, we’ll provide a prepaid return shipping label and instructions. Please ship your return within 14 days of receiving the label.

Contact us before sending anything back so we can provide the correct return address. Do not send your return to the manufacturer or the address on the original package unless we instruct you to do so.

Damaged, defective, or incorrect items

If your item arrives damaged, does not work properly, or is not what you ordered, contact us through our Contact page as soon as possible. Include your order number and a description of the issue. We may request photos or a short video to help assess the problem.

We’ll arrange an appropriate replacement or refund at no additional cost. If a return is required, we’ll cover the shipping.

Refunds

We’ll inspect your return and notify you of the outcome within 7 business days of receiving it. Approved refunds will be issued to your original payment method, including the amount paid for the returned item and applicable sales tax.

Original delivery charges, if any, are nonrefundable for change-of-mind returns. If your order arrived damaged, defective, or incorrect, we’ll also refund the applicable original delivery charges.

We do not charge restocking fees. Your bank or payment provider may need additional time to post the refund.

Your rights

This policy does not limit any rights you have under applicable consumer protection laws.

For return or refund questions, please use our Contact page.